Are you thinking about updating the flooring in your home? The first thing you need to do is decide on a flooring provider. It’s vital to do your research and hire the right one. To help you out, we’ve put together 5 helpful questions to ask that will help you decide on the right company.
Do you use in-house installers or do you subcontract?
This is a really important question. After all, the people who install your flooring will be coming into your home. You want to know who you’re opening the door to. It’s common for big-box flooring stores and even some flooring installation companies to hire subcontractors for the installation. This means that the original company you hire won’t be the ones coming into your home.
Instead, you’ll be getting a group of individuals that aren’t from the company you researched. Their standard of work may be something completely different than what you expected. It’s best to choose a company that uses in-house installers. That way, you know who will be in your home and what kind of service you can expect.
For example, at Mudek Flooring and Design, we use a second-generation in-house installation team. We train our installers and ensure that your installation team will have the experience and knowledge to perform the job correctly — the first time.
How much do you know about your products?
The company you hire to install your flooring will not be the manufacturer. Rather, floor installation companies work with a variety of manufacturers to offer their customers various options to fit their needs.
However, different kinds of flooring need to be handled differently for installation. If this is not done correctly, you could end up with warps or buckles in your hardwood floor or loose spots in your wall-to-wall carpeting.
We’ve been in the business for over 30 years. In all that time, we’ve gained an intimate knowledge of the products we use and how to install them for the best result. Rest assured, we are only satisfied with offering our customers the highest quality work.
How long have you been in business?
While newer companies may be able to do a decent job installing flooring — you just can’t beat experience. As you might imagine, with over 30 years in business, we’ve perfected our craft many times over. We have the necessary resources and have developed systems that work to get any flooring installation done quickly and efficiently.
That’s great for you! While getting new flooring might be super exciting, the installation part is not so fun. Few people enjoy not being able to relax in their own home because their floors are all torn up.
With the efficient way we manage our installations, we spend less time in your home and you still get to enjoy the highest standard of quality work.
How do you vet your products in your showroom?
This is another area where many years in the business serves us well. Newer companies have to choose the products they’ll offer based on manufacturer promises or perhaps the opinion of other flooring installation companies. With all our years in business, we know how certain products will hold up over time because we’ve seen it!
In our showroom, we only display and sell products that we know will stand the test of time in your home. You can count on that.
What are your service standards?
This is a big one because, honestly, the thing that sets a mediocre flooring company apart from an incredible flooring company is its service standards.
We take this very seriously. You are entrusting us with an important aspect of your home. The right flooring sets the tone for your aesthetic and makes your home comfortable and inviting.
Beyond this, you deserve to be treated with respect. Too many installation companies are only worried about their own schedule and squeezing in as many projects as they can. After all, that’s how they make more money.
We, however, understand that your time is just as valuable — if not more so. From the first time you contact us until we part ways, we prioritize you and your time. We are:
When you reach out to us, we always call back the same day if possible and definitely the next day. You can also expect to get your project estimates within a day or two — a week at the most.
Punctual and Reliable
Our installation team will arrive when we say they will, equipped and ready to get to work. You won’t be waiting around wondering when the team will arrive. Furthermore, we strive to meet every project deadline and be out of your home by the time we promised we would.
Quality of Job
However, we never sacrifice the quality of our work. We’ll work efficiently and quickly to get out of your hair as soon as possible, but to us, that is no excuse to do shoddy work.
Overall, our mantra is to exceed excellence and pursue perfection with every customer we interact with.
Interested in New Flooring?
We invite you to check out our offerings here at Mudek Flooring and Design! The right flooring provider and installation team make all the difference in your new flooring experience.
Whether you’re looking to install beautiful hardwoods, elegant luxury vinyl planking, or cozy new carpet, don’t be afraid to choose the best for your project. Contact us to get a quote for your new flooring today.